Returns must be UNUSED in the ORIGINAL BOX and in a resalable condition. Our full returns policy outlined is below.
What if I need to send something back for exchange or refund?
It’s not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. (Please note refunds are made back to the original card the transaction was made with). We will replace faulty goods with an identical replacement item or refund your money if the item is no longer available.
All purchases are covered by a 14 day exchange or refund guarantee.
If you would like to exchange/return an item, please follow the process below.
Please complete our contact form to let us know if you would like an exchange or refund. In all return correspondence please quote your – Order ID/Order number, the items you wish to return and reason (exchange or refund).
Faulty items must be reported to us within 48 hours of receipt and returned to us in their original, undamaged box within 14 days of receipt. They must not show any signs of ‘wear and tear’, damage or usage. All returned items must be securely packaged and a certificate of posting must be obtained from the Post Office. Replacement items or refunds will not be issued until the original item has been received by us.
Please note: If you need to return an item to us because it has arrived damaged, please make sure you send it back to us using Parcel Post as this is the only carriage type that we will refund. Should you decide to use a different carriage type (eg. Special Delivery, Courier), you will only be refunded the equivalent Parcel Post carriage cost.
For return enquiries please complete our contact form.
If you return an item to us that is faulty we will pay for the cost of the return postage. Please contact us for more information.
How long does it take to process my refund?
All refunds should take no more than 5 working days from when your item(s) arrives back to us. Please allow for a further 5 days for the refund to show up in your bank account as this may vary.
How long does it take to process my exchange?
All exchanges should take no more than 5 working days from when your item(s) arrives back to us. We will then post the exchange(s) back out to you which will take 3-5 working days to deliver. If you need an exchange quickly, we recommend placing a new order for the product online, so it is shipped instantly, and then requesting a refund for the item being sent back.